We are a small and growing company that produces various products from gem stone. We have created a new concept for the use of gemstone jewelry. From its conception, we have spent nearly five years developing the processes and tools needed to work gemstone into products that have previously been difficult or not conceivable to create.
We can now turn virtually any type of gemstone into pens and other various products. Each piece goes through a procedure that takes approximately 25 - 30 hours to complete.
We currently make pens from gemstone. The vision for our future product base will include: chess sets, bottle stoppers, golf markers, shaving razors, salt and pepper shakers, urns, and anything else we can imagine.
DO YOU DO CUSTOM WORK?
We can do custom work. You will need to contact us to discuss it
HOW DO I CARE FOR MY PURCHASE?
It is unlikely that you will have any problems with normal use. These pens are made with the best hardware available, but not indestructible. Do not over twist, over tighten, or force any part of the pen. Damage to the internal pen transmission, or other components can result.
Abuse or neglect can result in cracks or breaks. Tapping or dropping pens made with gemstone on a hard surface will likely cause damage. Likewise, storing the pen in an unprotected environment such as a purse, travel bag, or pocket can also result in damage. It is a piece of jewelry and should be treated as such.
The gem stone body for each pen is produced with a high polished; however, the polish can dull over time from dust, oxidation, and/or the oils produced from skin while in use. Similar to any other piece of jewelry, simply cleaning the pen will return a polish. Any jewelry cleaner or polish can be used.
DO YOU PROVIDE INTERNATIONAL DELIVERY?
We ship internationally using the USPS, Fedex, or UPS. Please email an inquiry for shipping costs.
HOW DO I RETURN AN ITEM?
Please contact us to arrange for a return.
WHAT IS YOUR RETURNS POLICY?
If you are not satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your returned item must be in the same purchase condition and in the original packaging.
Please contact us for a return authorization. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for return shipping costs, shipping costs are non-refundable.
It is recommended that any returns be shipped with tracking information for the buyers’ assurance of return delivery. Only purchases made directly from Terra Treasure qualify for returns. If you receive a refund that did not include free shipping, the cost of return shipping will be deducted from your refund.
How do I track my order?
For current products we ship within 1 business day. you will be notified by email when your purchase has been shipped and provided a tracking number.
What are your delivery options?
We primarily us USPS.